Returns Policy

All returns will be handled as per our standard Returns Policy. We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product due to damage or defect, then we will accept returns within 3 days of receiving the product as follows:

Damaged/Defective:

In the unlikely event that any product you have ordered from us has a manufacturing defect, UniKraftz reserves the right to decide if the damage or defect is a manufacturing defect or not,

Incorrect Product Delivery

If the product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange of similar or higher value product, within 3 days from the date on which these goods were delivered. Please contact UniKraftz Customer Care before initiating the return.

 

Please provide us with proof (courier receipt) to prove that the return was initiated within 3 days of receiving the delivery post discussion with UniKraftz Representative.

Return will be subject to the following:

  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
  • The customer is advised to make an unpacking video, which will be asked by the UniKraftz Representative to facilitate smooth return/replacement of the product or refund, whichever is preferable.
  • Products damaged while being used or because of neglect of the consumer do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will give you a credit for the equivalent amount to be used on UniKraftz e-shop or in exceptional circumstances we may refund the amount equivalent to purchase.
  • In the event you return any product which is delivered to you because of any of the above-mentioned condition, we will also refund the shipping charges applicable to that item.

Refunds Policy

On receipt of the Product and once UniKraftz is convinced that the Product has not been tampered with and it indeed has a manufacturing defect, we will refund your money through account transfer to bank account depending upon way the payment was made. If the payment was made by Net-Banking, we will refund the Net-Banking account.

The refund process will be initiated once we have received the product(s). Typically, refunds are processed in less than 10 working days.
Please note that we shall not be responsible for any delays in credit to the Cardholder’s account as that is managed by the Cardholder’s issuing bank.

You may contact us using the information below:

Merchant Legal entity name: UNIKRAFTZ CREATIONS
Registered Address: 5TH FLOOR, 501, SHREE VYANKATESH PRASAD CHS, Tilak Road, Near Vitthal Mandir, Dombivli East, Kalyan
Thane
MAHARASHTRA
421201

Operational Address: 301, B wing, Navare Plaza, Swami Vivekanand Road, Opp. R.T.O., Ramnagar, Dombivli East
Dombivli
MAHARASHTRA
421201

Telephone No: 9833571703
E-Mail ID: [email protected]